HTML5 Engine Path or fallback path is invalid. If CDN is not reachable then the HTML5 Workspace app build is picked from the location set using fallbackPath. However, this can be overridden by setting path with the location of HTML5 Workspace app build hosted by customer. Passing “CDN” would consume the latest HTML5 Workspace app build from Citrix CDN. Sets the preference to use the latest HTML5 workspace app build from CDN or use the location of HTML5 Workspace app build hosted by customer to launch app/desktop sessions. (static) setPath(pathopt, fallbackPathopt) Setting preferences to hide the in - session toolbar. (Esclusione di responsabilità))įollowing code launches an app / desktop in an iframe. Questo articolo è stato tradotto automaticamente. (Aviso legal)Įste artigo foi traduzido automaticamente. (Clause de non responsabilité)Įste artículo ha sido traducido automáticamente. (Haftungsausschluss)Ĭe article a été traduit automatiquement. This article has been machine translated.ĭieser Artikel wurde maschinell übersetzt. Questo contenuto è stato tradotto dinamicamente con traduzione automatica. (Aviso legal)Įste texto foi traduzido automaticamente. (Clause de non responsabilité)Įste artículo lo ha traducido una máquina de forma dinámica. (Haftungsausschluss)Ĭet article a été traduit automatiquement de manière dynamique. You can learn more about our industry-only monitoring and troubleshooting capabilities for ChromeOS devices here.This content has been machine translated dynamically.ĭieser Inhalt ist eine maschinelle Übersetzung, die dynamisch erstellt wurde. Together with technology, people, and process, SSI provides exceptional service levels to our customers. We use Goliath as one of our primary software applications to help us with the task of anticipating issues before they impact end users, finding and troubleshooting the root cause when they do, and proving the root cause with objective evidence like reports and analytics. Having Goliath software as part of our portfolio of tools provides our team the additional insights they need to perform. Organizations choose SSI to manage the complexities that come with Citrix environments. Contact Citrix support for custom script. For earlier versions of StoreFront, you can use custom script to allow smart card authentication on ChromeOS. StoreFront 3.6 and later approve the ChromeOS as well. Then, productive conversations can happen with management, vendors, and users, so the permanent resolution of the issue can be put in place. Citrix Workspace app has an approved list of allowed operating systems for smart card authentication. However, when issues do occur, it is important to isolate the “true root cause” of a performance problem so it can be resolved quickly and then document why it occurred. Scott: Although I shared a troubleshooting example, our main focus when we are supporting customers is on being proactive and preventing or resolving issues before they even impact end users. Big picture, what is the SSI user experience philosophy? Citrix Workspace app for HTML5 HDX SDK Namespace: receiver JContributed by: C receiver citrix.receiver Members (readonly) apiVersion Properties: Methods (static) createSession (idopt, connectionParams, onSessionCreated) Creates a new session and returns session instance through callback. So in this case, we get fingers pointing away from Google Chromebooks and towards what we call the “true root cause.” And, I can screen share the data with them so they can also see how I am coming to that determination. In this case, I look at Goliath’s summary display and see the bandwidth, network latency, and status of the application server they are connected to, then I am able to determine that there is high latency with their home internet and I can quickly determine that it is a problem with their internet service provider and home office environment. I search for their name and in literally one click I can see anything that might be causing the performance degradation including user behavior, Citrix delivery infrastructure, server layer, end user network connection, and even peripheral devices like printers or USB drives. We logon to Goliath’s End-User Experience Management software and we can see the Citrix session of the user reporting the issue in real time. They are having a performance problem but they are not a technical user, so they assign blame to whatever is new or visible, in this case their new Google Chromebook. A call comes in and someone says their Google Chromebook isn’t working because the application is slow. This may be a published application, published desktop, VDI, or web app. It is 9:00 am and many users are opening their Google Chromebooks for the first time to logon to their applications. So here is an example I can remember that is unfortunately quite common until the right tools are in place. Q: Can you give us a more specific example of troubleshooting Chromebooks?
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